Privacy Policy

When you interact with us, we may collect your name, address, email address(es), telephone number(s), and, where appropriate, date of birth. We only collect what we genuinely need to deliver our work and respond to you.

We may collect information about you whenever you interact with us. For example, when you contact us regarding our activities, register as a client, send or receive information, or sign up for updates, you specifically and knowingly provide us with your personal information. We may also receive information about you from third parties — but only if you have given them permission to share it.

We will not be responsible for the privacy of data collected by websites not owned or managed by Portray, including those linked through our website. Always review the privacy practices of any third party before sharing information with them.

We use the information we collect to:

• Respond to enquiries and deliver the services you request.
• Send relevant updates, when you've opted in to receive them.
• Improve our website, content, and overall client experience.
• Meet legal, accounting, and security obligations.

You can request access to the personal data we hold about you, ask us to correct it, or request that we delete it. To make a request, email us — we'll process it within a reasonable timeframe and confirm once complete.

If you are not satisfied with how we handle your data, please contact us at hello@portray.agency with details explaining your concerns. We will review your complaint and investigate whether the right procedures have been followed and respond to you as appropriate. We aim to complete this investigation within 15 working days, though in some cases it may take longer.